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Seller Success Specialist at Gametime United. Location Information: USA. The Role:. The Seller Success Specialist is responsible for efficiently and proactively supporting sellers while maintaining excellent communication via phone and email. This role plays a crucial part in ensuring a seamless experience for sellers and contributes directly to Gametime’s mission to provide an above-and-beyond customer experience. The ideal candidate will demonstrate strong problem-solving abilities, adaptability, and product expertise to build loyalty and drive success in this role.. Key Responsibilities:. Efficiently and proactively communicate with sellers via phone and email.. Maintain specific margins on order sourcing while managing order flow.. Respond promptly to orders and internal/external communications requiring attention.. Deliver an above-and-beyond “WOW” GT experience, assisting customers with their purchasing needs.. Serve as a passionate product expert, taking ownership of all seller-related questions.. Build and nurture seller loyalty to foster long-term relationships with Gametime.. Key Competencies:. Technical Skills:. Proficiency with internet tools and the ability to multitask across multiple sites and systems quickly.. Familiarity with iOS and Android products, platforms, and devices.. Interpersonal Skills:. Excellent verbal and written communication skills.. Strong problem-solving abilities and the capability to make quick decisions under pressure.. Attentiveness and a customer-first mindset.. Behavioral Competencies:. Adaptability: Flexible to work weekends, holidays, and variable shifts (6:00 AM to 9:00 PM PST).. Persistence: Willingness to try new strategies and adapt as needed.. Team Player: Ability to collaborate effectively while maintaining independence in execution.. Minimu. m Qualifications:. High school diploma or equivalent.. Confident communication skills (written and verbal).. Experience with ticketing as a customer (sports, concerts, etc.).. Knowledge of the sports industry, including leagues such as NBA, MLB, NFL, NHL, MLS, NCAA.. Preferred Qualifications:. Proficiency in Excel or similar data management tools.. Previous experience in a customer-facing or support role.. Interest in the sports/live entertainment space.. Performance Metrics:. Response time and resolution rates for seller inquiries.. Accuracy in maintaining order margins.. Seller satisfaction scores and feedback.. Successful retention and loyalty-building metrics among sellers..  . What we can offer:. Accrued PTO. Competitive hourly rate & equity package. Monthly Gametime credits for any event ($1,200/yr). Medical, dental, & vision insurance. Life insurance and disability benefits. 401k, HSA, pre-tax savings programs. Wellness programs. Tenure recognition.  . At Gametime pay ranges are subject to change and assigned to a job based on specific market median of similar jobs according to 3rd party salary benchmark surveys. Individual pay within that range can vary for several reasons including skills/capabilities, experience, and available budget.. United States - Pay Range. $20—$20 USD