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IT Specialist (Tier 1) at Strike. . Location: Remote, Americas. Better Money. . Strike is the Bitcoin company. With Strike, you can buy and sell bitcoin, pay bills, and borrow against your holdings. From individuals to businesses, Strike is purpose-built for every step of the Bitcoin journey. Available in more than 100 countries — including the U.S., Europe, Latin America, and Africa — Strike is building a better financial system powered by Bitcoin. Bitcoin is better money. Strike is how you use it.. . Role: . Strike is seeking an IT Specialist to provide hands-on technical support to employees. This is a great opportunity to learn and grow your career in a fast-paced startup. To be successful, you should be customer-focused, technically adept, and enjoy working in a fast-paced start-up environment. We are looking for someone with a genuinely positive personality, fantastic people skills, and an empathetic approach to troubleshooting.. . Responsibilities. . . Serve as the primary, front-line IT service desk support contact, warmly receiving, triaging, and resolving inbound support requests from global employees.. . Actively manage the IT ticket queue (triage, assign, update, resolve, or escalate) while adhering to established SLAs/OLAs.. . Administer user lifecycle management (provisioning, de-provisioning, and role updates) within Okta and Google Workspace.. . Deploy, configure, and troubleshoot employee workstations (macOS) and mobile devices (iOS and Android) utilizing Jamf MDM.. . Provision and troubleshoot secure remote access and VPN solutions utilizing Cloudflare One and Jamf.. . Leverage AI tools to analyze SaaS and desktop applications and help build smart automations to streamline IT processes and workflows.. . Assist with onboarding/offboarding logistics, including configuring hardware, managing software licenses, and conducting engaging IT orientation presentations.. . Train and guide employees on how to get the most out of their tools and technology, and assist with remote video conferencing setups when needed.. . . Required Skills & Experience. . . Experience: 1–2 years of hands-on IT Desktop/Service Desk Support experience, ideally within a fast-paced or startup environment.. . Experience administering Google Workspace and Okta (SAML/SSO, group management, etc.).. . Experience using an MDM tool such as Jamf to manage macOS along with iPhones and Android devices.. . Familiarity supporting remote workforces using modern VPN or Zero Trust network access solutions (experience with Cloudflare One is a massive plus).. . A strong interest in or hands-on experience with, utilizing AI tools (like ChatGPT, Claude, or specific IT automation bots) to analyze data or build workflow efficiencies.. . Experience navigating and configuring modern ticketing platforms (e.g., Jira Service Management, Zendesk).. . A naturally positive, customer-first personality with excellent verbal and written communication skills. You can explain complex tech concepts to non-technical users with ease and patience.. . . Preferred Certifications. . . Okta Certified Professional or Admin. . Google Workspace Professional Administrator. . Jamf Certified Associate or Tech. . . US-Based Positions. . . Salary range: $61K - $79.5K USD. . Equity in a high-growth startup. . Health, dental, and vision insurance premium contributions; short & long-term disability insurance and basic life insurance. . Cell phone and internet reimbursement. . Flexible PTO, sick leave & parental leave. . Access to a company 401k plan. . No trading fees when you buy and sell bitcoin on Strike. . . Non US-Based positions. . . Benefits and compensation are location dependent. . .  . . We do not make hiring decisions based on educational history whatsoever. Our Founder is a college dropout. We work with high school dropouts, PHD candidates and everything in-between. We do not hire credentials. We simply partner with talented, passionate individuals who are excited to be a part of our team.. . By clicking submit application below, you consent to our use and processing of your data as described in our . Candidate Privacy Notice. .