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Senior Customer Success Manager at Outreach. Location Information: United States. Make Your Team a Revenue-Driving Machine.. Outreach, the leading Enterprise ready Sales Engagement Platform, accelerates revenue growth by optimizing every interaction throughout the customer lifecycle. The platform manages all customer interactions across email, voice and social, and leverages machine learning to guide reps to take the right actions.. Thousands of customers, including Cloudera, Glassdoor, Pandora, and Zillow, rely on Outreach to drive predictable and measurable growth, increase efficiency and effectiveness of customer-facing teams, and improve visibility into sales activity and performance.. Apply successes, best practices, and learnings from the experiences of Outreach customers to consulting with other customers.. Partner with and influence key stakeholders on how best to achieve customer goals, removing roadblocks where necessary.. Tailor communications to the audience by contextualizing customer data and positioning return on investment and the overall strategy.. Champion the development and follow through on Value Plans that seed the success for accounts across your book of business.. Complete activities in the Outreach Operating Rhythm for customers to ensure satisfaction, engagement, and value.. Identify risks or barriers to client health, and provide targeted mitigation strategies.. Connect internal teams to maximize the customer experience.. Prioritize multiple projects managing several internal/external stakeholders.. Stay abreast of sales and revenue trends to increase credibility in the industry.. May partner with Account Executives in renewals and expansion.. Perform other duties as assigned.. Minimum of 5 years of CSM, Account Management, or related experience in SaaS.. Proven experience in growing/maintaining a book of 20-40 clients.. Domain knowledge in sales processes, sales execution, or go-to-market strategies.. Strong strategic and critical thinking skills.. Effective problem-solving and time management skills.. Ability to synthesize data from multiple sources to make a decision.. Self-starter/high sense of initiative.. Effective active listening skills, with a desire to seek to understand.. Strong emotional intelligence and empathy.. Ability to build effective relationships.. Strong communication skills, both verbal and written.. Ability to set realistic goals and drive to those outcomes.. Ability to navigate complex networks within an organization/Strong business acumen.. Pay range:. $115K - $156K. Flexible time off. 401k savings plan. Generous medical, dental, and vision coverage for employees and dependents. Parental leave program with options for paid night nurse and gradual return to work. Infertility/assisted reproductive services benefit. Employee referral bonuses. Snacks and beverages in the office. Diversity and inclusion programs promoting employee resource groups