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Director of Service at Prometeo Talent. Location Information: Philippines. At . Prometeo Talent. , our mission is to connect exceptional talent with innovative industry leaders.. Today, we’re partnering with our client — a . U.S.-based company. in an accelerated growth phase, specialized in . Customer Experience and Digital Operations. , with a strong collaborative and performance-driven culture.. Our Proposal. Are you an experienced Service or Operations leader passionate about elevating customer experience and driving operational excellence?. We’re looking for a . Director of Service. to lead and scale service delivery operations, enhance process efficiency, and develop high-performing teams in a fast-growing organization.. This role combines . strategic leadership, operational execution, and data-driven decision-making. , with a focus on building the foundation for the company’s global service delivery.. Key Responsibilities. Execute the operational strategy and manage performance across all service areas.. Lead . Client Services, QA, and Billing. teams (currently ~50 members, scaling to 100).. Design and optimize workflows, processes, and operational playbooks.. Ensure service quality and consistency by improving key CX metrics (. CSAT / NPS. ).. Coach and mentor supervisors and managers, promoting leadership growth and accountability.. Collaborate cross-functionally with . Data, Product, and Operations. to identify efficiencies and continuous improvement opportunities.. 🧩 . Requirements. 10+ years in . Service / Operations Management. (CX, BPO, or similar industries).. Proven experience leading . large teams (100+ members). and multiple supervisors.. Advanced English. for executive communication and cross-functional collaboration.. 💡 . Nice to Have. Experience designing . playbooks. , mentoring programs, or leadership development initiatives. Six Sigma / Lean. certifications or equivalent process-improvement background.. Exposure to . QA and Billing. operations.. Background in . consumer-facing service environments. .. 🗓️ . About the Position. 100% . Remote. (coverage from 8:00 AM to 6:00 PM CT, U.S.)..  . Full-time contractor. position.. U.S. holidays off. .. Reports directly to the . Global Operations Director. .. 🌱 . What’s in it for you. A high-impact leadership role in a . fast-scaling global project. .. Collaborative, agile, and people-centered culture.. Real opportunities for . professional growth and strategic influence. .. 📩 . If you’re ready to lead high-performing teams and shape the future of Service Operations in a global company, we’d love to meet you.