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Creative Project Management - Team Lead at Superside. Location Information: Latin America. Creative Project Management - Team Lead. LATAM. Delivery & Operations – Creative Project Management /. Contractor /. Remote. Apply for this job. Superside is looking for a Creative Project Management Team Lead to join our Delivery & Operations team.. As a Creative Project Manager (CPM) Team Lead, you will play a critical role in driving both the success of your team and the efficiency of project management. This position is a hybrid between people management and senior project management, where you will be responsible for leading a team of CPMs while also overseeing complex projects and ensuring operational excellence. . Your success in this role will be measured by:. Team Leadership. – Developing a high-performing CPM team aligned with Superside’s values.. Project Management Excellence. – Ensuring smooth, high-quality project execution, stakeholder collaboration, and process optimization.. What You'll Do. Mentor, coach, and support CPMs to enhance their skills and ensure alignment with company values. . Use data-driven insights to track individual and team progress, identify areas for improvement, and implement corrective actions. . Ensure even workload distribution, prevent burnout, and proactively plan for PTO coverage. . Set clear performance expectations, provide constructive feedback, and ensure continuous learning opportunities for CPMs.. Guide the team through organizational updates, new processes, and strategic initiatives, ensuring smooth transitions. . Monitor utilization rates, AI adoption, customer satisfaction, and service level adherence to drive continuous improvement.. Oversee multiple projects, ensuring timely delivery, adherence to scope, and maintaining high creative standards. Address potential project issues before they escalate, ensuring minimal disruptions to deadlines or quality. . Build trust with clients, communicate effectively, and balance customer satisfaction with internal resource management. . Work closely with Account Executives (AEs), Creative Leads (CLs), and Customer Success Managers (CSMs) to align on business objectives.. Keep a high-level view of all ongoing projects, ensuring operational efficiency and identifying areas for improvement. . Provide hands-on support, oversee critical project milestones, and remove roadblocks for the team.. Encourage and implement AI-driven solutions where applicable, ensuring increased efficiency without compromising quality.. What You'll Need To Succeed. 5+ years of experience in project management, ideally in a creative or agency environment.. 2+ years of leadership or people management experience.. Strong knowledge of AI, automation tools, and workflow optimization.. Experience collaborating with cross-functional teams.. Proven ability to manage high-priority customers and escalations.. Outstanding verbal and written English communication skills. Comfortable working in a fast-paced, rapidly changing environment with the ability to manage multiple priorities simultaneously. Alignment with Superside’s values and culture, with a passion for creative excellence and a commitment to delivering outstanding customer experiences. Why Join us?. We’re on a mission to create more equal opportunities globally. And with that in mind, we’ve built a natively remote company enabling us to reach out to the best talent no matter where they work.. Need more convincing? Here’s a skimmable, non-exhaustive list of reasons to join us:. - A global community of 200+ best-in-class creatives working from more than 70 different countries. - Continuous learning, development, and certification in our global Academy.. - A trusting, ego-free and truth-seeking environment. No bullshit.. - A high-pace, high-energy, and high-performance environment.. - . Work closely with leading global brands. We’re talking Amazon, Puma, LVMH, Shopify and a lot more. - An international career and creative mentorship from top design leaders. We grow, you grow. - Pioneering the future of work with a fair, friendly and supportive community.. - . Flexible working hours from anywhere in the world.. - . Networking, feedback sessions and exchange between creators on weekly basis. Apply for this job. Superside Home Page. Jobs powered by .