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French Speaking Streaming Platform Support Representative at Patrique Mercier Recruitment By Nellie. Patrique Mercier Recruitment FR is proud to announce an opening for a French Speaking Streaming Platform Support Representative. This position is crucial in delivering exceptional support to our French-speaking users, helping them navigate our streaming platform with ease and enjoyment. If you are passionate about technology and customer service, we want to hear from you!. Responsibilities. . Provide high-quality support to French-speaking users via email, live chat, and phone, addressing inquiries related to the streaming service.. . Troubleshoot and resolve technical issues concerning account management, streaming quality, and content accessibility.. . Offer guidance on the platform’s features to help users make the most of their streaming experience.. . Document all customer interactions and resolutions accurately in the CRM system.. . Team up with other departments to relay user feedback and suggest actionable improvements to the service.. . Stay informed on platform updates and trends in the streaming industry to offer informed support.. . Conduct follow-up communications with users to ensure their concerns are completely resolved and satisfaction is achieved.. . . Fluency in French and English, both written and verbal.. . Previous experience in customer support or technical assistance, particularly in the streaming or entertainment industry, is preferred.. . Understanding of streaming technologies and user engagement principles.. . Strong analytical and problem-solving skills.. . Excellent communication skills with a customer-centric approach.. . Familiarity with CRM platforms or support ticketing systems is a plus.. . Strong ability to work independently in a fast-paced and dynamic environment.. . Company Location: Greece.