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(Job RF -1114) Customer Success Manager at Ash & Harris Executive Search. Ash & Harris Executive Search is looking for a Senior Strategic Customer Success Manager. Overview:. This role is critical for building impeccable relationships and acting as a trusted adviser to ensure customers achieve their objectives and realize maximum business value from our platform. The ideal candidate is a proactive, team-oriented individual passionate about driving customer success in a fast-paced SaaS environment.. Key Responsibilities:. . Own and monitor the entire customer lifecycle, ensuring mutual success for the customer and Pluralsight.. . Proactively anticipate and address customer needs, ensuring a frictionless renewal process and positioning accounts for growth.. . Onboard new customers, helping them deploy the service and drive full adoption and utilization.. . Utilize tools like Gainsight and Salesforce to monitor customer health, product utilization, and experience, taking timely corrective actions.. . Build and establish lasting, trusted relationships with customers, including at the C-level.. . Collaborate closely with Account Executives and Managers to execute on customer success plans and growth strategies.. . Prepare and facilitate business reviews, trainings, webinars, and demos.. . Travel up to 50% to meet with customers and support business needs.. . Requirements:. Education:. Bachelor's Degree in Sales, Business, or a related field, or equivalent professional experience.. Experiences:. . 3-5 years of progressive customer success experience or in a similar field (e.g., sales, professional services, consulting, technical enablement).. . Significant, hands-on experience working with Gainsight & Salesforce.. . Experience implementing new processes within a customer success organization.. . Experience in workforce development, skills-based learning, or the EdTech industry is highly preferred.. . Proven experience building key customer and sales relationships, with exceptional skills at the C-level.. . Deep understanding of SaaS customer success motions, including onboarding and adoption processes.. . Other:. . Exceptional communication, customer service, and relationship-building skills.. . Self-motivated, organized, and capable of effective time management and prioritization in an entrepreneurial environment.. . Basic technical knowledge of development and IT solutions.. . Ability to operate effectively in a fast-paced, professional sales environment.. . Benefits:. . Competitive compensation packages. . Medical coverage. . Unlimited PTO and Summer Fridays. . Wellness reimbursements. . Full Pluralsight subscription. . Professional development funds. . Schedule:. Full-time. Work arrangement:.  Remote*. *Applicants located within 45 miles of Draper, UT, or Westlake/Dallas, TX, will follow a hybrid model (on-site Tue-Thu, remote Mon & Fri).. Company Location: United States.