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French Speaking Multilingual Support Representative at Mercier Consultancy. Mercier Consultancy is proud to present an opening for a French Speaking Multilingual Support Representative, a key role in our commitment to providing unparalleled customer service. In this position, you will leverage your proficiency in French to assist our diverse clientele, ensuring every interaction meets our high standards of quality and satisfaction.. Your primary responsibility will be to communicate effectively with French-speaking clients through various platforms, including phone, email, and chat. You will also embrace opportunities to assist clients in multiple languages as the need arises, showcasing your multilingual capabilities.. Responsibilities. . Provide exceptional support to French-speaking customers via multiple communication channels. . Respond to inquiries, troubleshoot issues, and resolve customer concerns efficiently. . Document interactions and maintain thorough, accurate records within our CRM. . Collaborate with team members to identify and implement solutions for customer issues. . Educate customers on product offerings and best practices to enhance their experience. . Gather feedback from customers to help refine our services and support strategies. . Engage in continual training and development to stay informed about our product offerings. . . Fluency in French and at least one additional language (preferably English) both written and spoken. . Exceptional communication and interpersonal skills. . Prior experience in customer service or related fields is preferred. . Ability to multitask and manage inquiries across various platforms. . Detail-oriented with strong analytical and problem-solving abilities. . Customer-focused attitude with a genuine desire to assist others. . Familiarity with support software and systems is advantageous. . Company Location: Greece.