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Customer Support Associate at BuildingLink. What We’re Looking For. Our support team is one of the main reasons for BuildingLink’s success over the last twenty years and we take tremendous pride in serving as one of the most highly praised customer support teams in the industry! This is a great opportunity for you if you care deeply, genuinely and passionately about customer support and about the role it plays in making others’ lives easier. . We’re looking for self-motivated, collaborative candidates who have a passion for solving problems, and a knack for communicating their message to the audience, whether business or technical. You thrive on learning and teaching something new every day, and you aren’t afraid of asking questions. You’ll work alongside experienced professionals sharing the mission of simplifying and elevating the lives of our customers through the use of BuildingLink. . If you’ve had experience providing Customer Support/Service, are technically-minded and willing to learn new things in a fast paced environment - Please apply! . Key Responsibilities . Taking ownership of customer issues and questions from inquiry to resolution. . Prioritizing and responding to support tickets, phone calls, emails, and internal messages in a timely manner. . Approaching each customer interaction with a high sense of urgency, coupled with immense care, empathy, patience, and professionalism. . Using excellent judgment to troubleshoot customer issues, identify paths forward, and clearly communicate solutions and how-to's. . Escalating complex technical bugs for investigation, and updating customers on developments and fixes throughout the process. . Taking a proactive approach to individual learning. . Collaborating closely and professionally among your team and across all functional teams (Development, Product Management, and Sales) to ensure customer requests are handled in a timely manner. . And you’re always welcome to send a funny gif every so often to brighten up your co-worker’s day. . About You . 1-3 years of experience providing Technical Customer Service, SaaS Customer Support, or Customer Support over the phone. . Exceptional written and verbal communication skills in English is a requirement for this role. Additionally, fluency in Spanish and/or French is a plus! . Experience with support and communication platforms, including Freshdesk, Connectwise, LogMeIn, Microsoft Office Suite (Excel, Outlook, Word), Salesforce, Slack, and Jira, nice to have but not required. . Patient and comfortable engaging with diverse clientele with varying levels of computer skills and technical knowledge. . Previous experience with a customer support ticketing system is nice to have but not required; Freshdesk is our current ticketing platform. . Comfortable working in a remote environment. . A natural client services mentality; the consistent ability to keep the needs of the client at the forefront of your actions. . B2B experience within a start-up environment helpful but not required. . Company Location: United States.