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Customer Success Manager - Defence & Intelligence at Planet. Location Information: Europe. About the Role:  . The Customer Success team at Planet is seeking a new Customer Success Manager to maintain relationships with customers in our strongly growing EMEA Defence and Intelligence segment.  Your mission will be to act as our main point of contact and trusted advisor for our customers during their time with Planet and focus on client retention. The ideal candidate is a self-starter, creative thinker, and a great communicator. Maintaining a human-centered approach, you will help drive value realization and return on the client’s investment. In addition, you will grow and utilize your defence & intelligence domain expertise and good working knowledge of remote sensing, GIS and geospatial imagery products to be our customer’s go-to Planet ambassador.. This is a full-time, remote position based in Europe. If located near an office, you are expected to work from that office 3 days per week.. Impact You’ll Own:. Build and maintain strong, long-lasting customer relationships. Assist customers to expand their usage and adoption of our products. Onboarding and training of new clients. Co-own contract renewal with sales. Provide excellent customer experience, ensure successful delivery of our services, produce timely solutions according to customer needs and goals. Communicate consistently with clients throughout the contract life-cycle, escalating important issues where needed. Work closely with Sales Representatives and other teams across the company. Bring in domain knowledge and be the trusted advisor to our Defence & Intelligence  customers. What You Bring:. Experience successfully managing customer relationships or projects. 6+ years of experience in Customer Success, account management or similar. Excellent verbal and written communication skills in English, the language of the company. Ability to successfully communicate and coordinate with international customers & sales teams. Experience working with defence and intelligence customers across the EMEA region. Excellent problem-solving skills, proactive work style, and ability to work independently. Ability to multitask and prioritize job requirements. Ability to travel internationally. Experience operating within a classified environment. Ability to obtain and maintain NATO security clearance. What Makes You Stand Out:. Working proficiency in another European language . Experience in earth observation and related fields. Experience working with government customers. Working knowledge of geospatial technologies, GIS or Remote Sensing. Experience as an intelligence professional, imagery analyst or related field. Experience working with, or in, NATO. Application Deadline:. November 4, 2025 by 23:59 Pacific Time (11:59 PM PT). Benefits While Working at Planet:. These offerings are dependent on employment type and geographical location, based upon applicable law or company policy.. Paid time off including vacation, holidays and company-wide days off . Employee Wellness Program . Home Office Reimbursement. Monthly Phone and Internet Reimbursement. Tuition Reimbursement and access to LinkedIn Learning. Equity . Volunteering Paid Time Off. #LI-REMOTE